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Unit E-0054, 5th Floor,
CBC Asia Technozone,
Aguinaldo Hwy, Talaba I, Bacoor, Cavite 4102, Philippines

+63 961 904 8179

hi@nucdn.co support@nucdn.co

Call us: +63 961 904 8179
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Trust & DMCA

Legal

Effective Date: August 6, 2025
Website: https://www.nucdn.co

Legal Entity:
ALC Empire Holdings, Inc., a corporation organized under the laws of the Republic of the Philippines, operating globally through its NuCDN Division (“NuCDN”, “we”, “us”, or “our”).

1. PURPOSE AND SCOPE

This Trust, Abuse & DMCA Policy (“Policy”) establishes NuCDN’s framework for:

  • Maintaining trust, transparency, and operational integrity

  • Addressing abuse, misuse, and malicious activity

  • Responding to copyright infringement and DMCA notices

  • Ensuring compliance with applicable Philippine, United States, European Union, and international laws

This Policy applies to all users, customers, content owners, and third parties interacting with NuCDN services.

2. INCORPORATED POLICIES

This Policy forms an integral part of, and is incorporated by reference into, NuCDN’s:

In the event of a conflict, the Terms and Conditions shall prevail unless otherwise required by law.

3. TRUST AND COMPLIANCE COMMITMENT

NuCDN operates as a Philippines-based infrastructure and security provider serving customers globally. We are committed to:

  • Protecting customer data and privacy

  • Maintaining strong security controls and abuse prevention

  • Enforcing acceptable use and copyright protections

  • Acting transparently and responsibly

NuCDN complies with applicable data protection and cybersecurity frameworks, including the Philippine Data Privacy Act (RA 10173), the EU General Data Protection Regulation (GDPR), and relevant international standards.

4. DATA SECURITY AND ACCESS CONTROL

NuCDN implements administrative, technical, and physical safeguards, including:

  • SSL/TLS encryption for supported traffic

  • Network firewalls, DDoS mitigation, and intrusion detection

  • Malware scanning and traffic analysis

  • Strict role-based access to customer data

Customer data is processed solely for legitimate service, security, compliance, and operational purposes, as described in our Privacy Policy.

5. ABUSE AND MISUSE REPORTING

NuCDN strictly prohibits abuse of its infrastructure, including but not limited to spam, phishing, malware distribution, network attacks, or other violations of the Acceptable Use Policy.

5.1 Reporting Abuse

Suspected abuse or misuse may be reported to NuCDN’s Abuse & Trust Team:

Reports should include sufficient detail to allow investigation (e.g., IP address, domain, timestamps, logs).

5.2 Investigation and Response

NuCDN may, at its sole discretion:

  • Investigate reported activity

  • Block traffic or content

  • Suspend or terminate affected services

  • Escalate matters to law enforcement or regulatory authorities

NuCDN is not obligated to provide advance notice where immediate action is required to protect its network or customers.

6. COPYRIGHT AND DMCA COMPLIANCE

NuCDN respects intellectual property rights and complies with the Digital Millennium Copyright Act (DMCA) and equivalent international copyright laws.

NuCDN operates as a neutral service provider and does not monitor customer content for copyright infringement absent a valid notice.

7. DMCA TAKEDOWN NOTICE REQUIREMENTS

To submit a valid DMCA Takedown Notice, the complainant must provide all of the following:

  1. Full legal name and contact information
  2. Identification of the copyrighted work claimed to be infringed
  3. Exact URL(s) or location(s) of the allegedly infringing material
  4. A statement of good-faith belief that the use is not authorized
  5. A statement, under penalty of perjury, that the information is accurate and that the complainant is authorized to act
  6. A physical or electronic signature

Submission Method

Mailing Address:
ALC Empire Holdings, Inc.
Unit E-0054, 5th Floor, CBC Asia Technozone
Aguinaldo Hwy, Talaba I
Bacoor, Cavite 4102
Philippines

Incomplete or invalid notices may be rejected without action.

8. COUNTER-NOTICE PROCEDURE

If content is removed due to a DMCA notice and the affected party believes the removal was the result of mistake or misidentification, a Counter-Notice may be submitted including:

  1. Name, address, and contact information
  2. Identification of the removed content and its prior location
  3. A statement under penalty of perjury that removal was a mistake
  4. Consent to jurisdiction of the courts of the Republic of the Philippines (or applicable local jurisdiction if legally required)
  5. Physical or electronic signature

Upon receipt of a valid Counter-Notice, NuCDN may restore access to the content unless the original complainant initiates legal proceedings.

9. REPEAT INFRINGER POLICY

NuCDN reserves the right to suspend or terminate accounts of users determined to be repeat copyright infringers, consistent with applicable law.

10. LIMITATION OF LIABILITY

NuCDN shall not be liable for any damages arising from the removal, blocking, or disabling of content pursuant to this Policy or applicable law, provided such actions are taken in good faith.

11. POLICY UPDATES

NuCDN may update this Policy at any time.
The most current version will be available at: https://www.nucdn.co/legal/dmca/

Continued use of NuCDN services constitutes acceptance of the updated Policy.