Effective Date: August 6, 2025
Website: https://www.nucdn.co
Data Controller:
ALC Empire Holdings, Inc., a corporation organized under the laws of the Republic of the Philippines, acting through its NuCDN Division (“NuCDN”, “we”, “us”, or “our”).
1. SCOPE AND APPLICATION
This Privacy Policy describes how NuCDN collects, processes, stores, discloses, and protects Personal Data in connection with the use of our websites, Content Delivery Network (CDN), DNS services, DDoS protection, website hosting (paid and free), security services, and any related products or services (collectively, the “Services”).
This Privacy Policy applies to all customers, visitors, end users, and account holders who access or use NuCDN Services.
By using the Services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
2. INCORPORATED POLICIES
This Privacy Policy forms part of, and is incorporated by reference into, NuCDN’s:
Terms and Conditions: https://www.nucdn.co/legal/terms-and-conditions/
Acceptable Use Policy (AUP): https://www.nucdn.co/legal/aup/
Service Level Agreement (SLA): https://www.nucdn.co/legal/sla/
DMCA & Copyright Policy: https://www.nucdn.co/legal/dmca/
In the event of any conflict, the Terms and Conditions shall prevail.
3. INFORMATION WE COLLECT
NuCDN collects information strictly necessary to operate secure, high-availability network and security services.
3.1 Personal Data
Personal Data may include, but is not limited to:
Full name, email address, phone number
Company name and billing address
Payment and invoicing information
Account credentials and authentication data
Support tickets, abuse reports, and communications
3.2 Technical and Operational Data
Technical data may include:
IP addresses and network metadata
Domain names, origin server details, and traffic patterns
Browser type, operating system, device identifiers
Access logs, security logs, and performance metrics
Cookies and session identifiers
This data is essential for service delivery, abuse prevention, and network security.
4. PURPOSE AND LEGAL BASIS FOR PROCESSING
NuCDN processes Personal Data for the following purposes:
Service Provision: Deliver, operate, and maintain CDN, hosting, and security services
Account Administration: Authentication, billing, support, and customer communications
Security and Abuse Prevention: Fraud detection, DDoS mitigation, malware filtering, and AUP enforcement
Performance Optimization: Monitoring, diagnostics, and service improvement
Legal and Regulatory Compliance: Compliance with applicable laws, including the Philippine Data Privacy Act (RA 10173), EU GDPR, and relevant US regulations
NuCDN does not sell, lease, or trade Personal Data.
5. DATA SHARING AND DISCLOSURE
NuCDN may disclose Personal Data only under the following circumstances:
5.1 Authorized Service Providers
To vetted third-party providers (e.g., payment processors, infrastructure partners, security vendors) bound by confidentiality and data protection obligations.
5.2 Legal and Regulatory Obligations
When required by law, court order, subpoena, or lawful request from government or law enforcement authorities.
5.3 Corporate Transactions
In connection with a merger, acquisition, reorganization, or sale of assets, subject to appropriate confidentiality safeguards.
6. INTERNATIONAL DATA TRANSFERS
NuCDN operates a global network serving customers in the Philippines, United States, European Union, and other jurisdictions.
Where Personal Data is transferred across borders, NuCDN implements appropriate safeguards, including contractual protections and compliance with applicable data transfer regulations.
7. DATA RETENTION
NuCDN retains Personal Data only for as long as necessary for legitimate business or legal purposes:
Account and billing records: Duration of the account plus up to seven (7) years
Security and access logs: Up to twelve (12) months unless required longer for investigations
Free hosting accounts: Inactive accounts may be suspended or deleted after ninety (90) days
8. DATA SUBJECT RIGHTS
Subject to applicable law, you may have the right to:
Access and review your Personal Data
Correct or update inaccurate information
Request deletion or anonymization
Restrict or object to processing
Request data portability
Withdraw consent where processing is consent-based
Requests must be submitted to: legal@nucdn.co
NuCDN may require identity verification before processing requests.
9. INFORMATION SECURITY
NuCDN employs administrative, technical, and physical safeguards, including:
SSL/TLS encryption
Network firewalls and DDoS protection
Access controls and monitoring
Malware detection and logging
While NuCDN follows industry best practices, no system can guarantee absolute security.
10. COOKIES AND TRACKING TECHNOLOGIES
NuCDN uses cookies and similar technologies to:
Authenticate sessions and prevent abuse
Operate customer dashboards and portals
Analyze traffic and service performance
Disabling cookies may impair functionality of certain Services.
11. CHILDREN’S DATA
NuCDN Services are not intended for individuals under eighteen (18) years of age. NuCDN does not knowingly collect Personal Data from minors.
12. THIRD-PARTY WEBSITES
Our websites may contain links to third-party services. NuCDN is not responsible for the privacy practices or content of external websites.
13. CHANGES TO THIS POLICY
NuCDN may update this Privacy Policy at any time.
The current version will always be available at: https://www.nucdn.co/legal/privacy-policy/
Continued use of the Services constitutes acceptance of the updated Privacy Policy.
14. CONTACT INFORMATION
For privacy inquiries, data requests, or complaints:
ALC Empire Holdings, Inc.
Email: legal@nucdn.co
Phone: +63 961 904 8179
Address: Unit E-0054, 5th Floor, CBC Asia Technozone, Aguinaldo Hwy,
Talaba I, Bacoor, Cavite 4102, Philippines