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+63 961 904 8179
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Contacts

Unit E-0052, 5th Floor,
CBC Asia Technozone,
Aguinaldo Hwy, Talaba I, Bacoor, Cavite 4102, Philippines

+63 961 904 8179

hi@nucdn.co support@nucdn.co

Call us: +63 961 904 8179
Follow us:
Contact Sales
Contact Sales

Privacy Policy

Effective Date: August 6, 2025
Website: https://www.nucdn.co
Company Legal Name: NuCDN Web Protection and CDN Services (“NuCDN”)
Contact: legal@nucdn.co

1. Introduction

At NuCDN, we value your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and protect information when you use our CDN, DNS, DDoS protection, website hosting (paid and free), and related services.

By using our services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We collect two types of information:

a) Personal Information

  • Name, email address, phone number, billing details.

  • Account login credentials.

  • Support tickets and communication with our team.

b) Technical Information

  • IP addresses, browser type, operating system.

  • Website domain names using our CDN or hosting.

  • Server logs (for performance, security, and abuse detection).

  • Cookies and tracking technologies (for analytics and account management).

3. How We Use Your Information

NuCDN processes collected data for the following purposes:

  • Service Delivery: Provide CDN, hosting, and security services.

  • Account Management: Verify identity, process payments, provide support.

  • Security: Detect fraud, block malicious traffic, mitigate DDoS attacks.

  • Performance: Monitor uptime, optimize caching, and improve speed.

  • Legal Compliance: Fulfill obligations under the Philippines Data Privacy Act (RA 10173), GDPR, and other applicable laws.

We do not sell or rent your personal information to third parties.

4. Data Sharing and Disclosure

NuCDN may share data only in these cases:

  • Service Providers: Trusted third parties (e.g., payment processors, security vendors) under confidentiality agreements.

  • Legal Requests: To comply with court orders, law enforcement, or government regulations.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

5. International Data Transfers

As a global CDN and hosting provider, NuCDN may transfer your information across borders. We ensure adequate protection through standard contractual clauses and compliance with applicable data protection regulations.

6. Data Retention

  • Account and billing data: retained for as long as your account is active and up to 7 years thereafter for legal compliance.

  • Logs and technical data: retained for up to 12 months, unless required for security or legal investigations.

  • Free hosting accounts: inactive accounts may be deleted after 90 days of non-use.

7. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access, correct, or update your personal data.

  • Request deletion of your data (“right to be forgotten”).

  • Restrict or object to certain processing.

  • Request a copy of your data in portable format.

  • Withdraw consent at any time (where applicable).

Requests may be submitted by email: legal@nucdn.co.

8. Security of Your Information

We use industry-standard measures, including:

  • SSL/TLS encryption for data in transit.

  • Firewalls, DDoS protection, and malware scanning.

  • Access controls and security monitoring.

While we take all reasonable precautions, no system is 100% secure.

9. Cookies and Tracking

NuCDN uses cookies and similar technologies to:

  • Authenticate users and maintain sessions.

  • Measure website traffic and improve performance.

  • Enable service features (e.g., customer portal).

You can disable cookies in your browser, but some services may not function properly.

10. Children’s Privacy

NuCDN services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites.

12. Updates to this Privacy Policy

NuCDN may update this Privacy Policy from time to time. Updates will be posted at: https://www.nucdn.co/legal/privacy-policy/.
We encourage you to review this page regularly.

13. Contact Us

For privacy-related questions or requests, please contact:

Email: legal@nucdn.co
Phone: +63 961 904 8179
Address: Unit E-0052, 5th Floor, CBC Asia Technozone, Aguinaldo Hwy, Talaba I, Bacoor, Cavite 4102, Philippines